Return/Exchange Policy

Return and exchange policy

We are committed to providing you with a superior shopping experience. If you are not satisfied with your purchase, you can apply for a return or exchange according to the following policy.

1. Order cancellation

  • If your order has not yet shipped, you can cancel it free of charge within 24 hours of placing it.

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    If your order has already entered the shipping process, it cannot be cancelled. Please contact customer service immediately for assistance.

2. After-Sales Service Period

If you receive defective, damaged, or incorrect goods, please contact us within 24 hours of receipt.

  • You can apply for a return or exchange within 7 days from the date the order is marked as "delivered."
  • Applications submitted after this period will not be accepted.

3. How to Apply for a Return or Exchange

Step 1: Initiate Your Return & Exchange
Please send the following information to  info@coveclover.co

  • Order Number
  • Problem Description
  • Photos of the product and packaging (We recommend using a camera with a 📸 lens for faster resolution)
  • Our customer service team will review your request and provide instructions.

Step 2: Return the Product

  • Once your application is approved, we will provide a return/exchange address.
  • Please follow the provided instructions to return the item within 7 days.
  • We recommend using a trackable shipping service.
  • Return shipping costs are the customer's responsibility.
  • Please do not return the item or send it back to the post office without contacting us first.

4. Eligibility for returns and exchanges

To ensure product quality and resaleability, all returned items must meet the following conditions:

  • Brand New & Unused: No signs of wear, washing, alteration, or damage.
  • Intact Labels: All original labels, hang tags, and safety tags must be intact.
  • Complete Packaging: Must include the original packaging (dust bag, gift box, etc.).
  • Good Condition: No stains, odors, or damage caused by the customer.

Items that do not meet these requirements may not be eligible for a refund or exchange.

5. Return Process

  • Please contact customer service to submit a return request.
  • Please provide order details and photos.
  • After approval, we will provide a return address.
  • Customers are responsible for return shipping costs (including taxes and customs duties).
  • The warehouse will process the refund within 3 business days after confirming the condition of the goods.

Items shipped as replacements or exchanges are non-refundable.

6. Non-refundable/non-exchangeable items

We welcome returns and exchanges of defective products. However, the following issues are not considered quality problems:

  • Choosing the wrong size
  • Changing your mind
  • Damage caused by use, washing, alteration, or attempted repair
  • Other problems caused by human factors

For returns and exchanges, all items must be brand new, unused, and in their original packaging with tags intact.

We do not accept clothing that has been worn, washed, or altered.

7. Delivery failure due to customer information issues.

We are not responsible for delivery failures caused by the following reasons:

  • Incorrect or incomplete address
  • Incorrect phone number
  • Refuse delivery

In this case, we cannot offer a refund.

If you find any errors in your order information, please email info@coveclover.co as soon as possible and provide your order number.

8. Exchange Process

  1. Please contact customer service to submit an exchange request.

  2. Please provide the required size, color, or product specifications.

  3. We will check availability and arrange an exchange.

  4. If the item is out of stock, we will provide an alternative.

9. Refund Policy

Once the warehouse confirms receipt of the returned goods and verifies that everything is correct, it will process the refund within 3 business days.

Refund time:

  • Credit Card: Refunds will be credited to your account within 7 business days (depending on the issuing bank).
  • PayPal: Refunds will be credited to your account within 48 hours of processing.

10. Return shipping costs and fees

  • Return shipping costs, including international taxes and duties, are the responsibility of the customer.
  • Please use a shipping method that includes customs clearance and retain the tracking number.
  • We do not accept returns with cash on delivery.

📌Important Note

  • Customized items, intimate apparel, and clearance accessories are non-refundable and non-exchangeable (as stated on the product page).

  • Please ensure that you return the correct product; we are not responsible for returns of non-CoveClover products.

If you have any questions, please feel free to contact our customer service team. We are happy to assist you.